Interview with Robert Mendonsa, Co-Founder of Naomi’s Village Children’s Home
Originally published on IdeaMensch. Source
Dr. Robert Mendonsa, a board-certified orthopedic surgeon from Flower Mound, TX, left his private practice and moved to Kenya in 2008. He and his wife Julie founded Naomi’s Village Children’s Home in Jan 2011. The home now provides total care to 89 parentless children. They also opened Cornerstone Preparatory Academy (2013) and LEAP Preschool (2017), which together provide holistic education to 380 students daily. Community development programs they started also play a major role in addressing generational poverty in the Great Rift Valley of Kenya.
While working to get the above ministries established, Robert also served with CURE Intl. as a volunteer orthopedic surgeon in Kijabe, Kenya from 2008-2019. There he helped to train Kenyan residents, primarily focusing on teaching sports medicine and arthroscopy of the knee and shoulder. Additionally, he took service trips to the Democratic Republic of Congo and Somaliland, where he operated on dozens of patients with war related injuries, motor vehicle trauma, congenital anomalies, tumors, and bone infections.
Robert and Julie have two children, Emily (24), a first-year student at Keck School of Medicine at USC, and Will (22), a graduate student at Columbia University in the City of New York. Both graduated from high school in Kenya.
Bob lives near the town of Longonot in Kenya’s Great Rift Valley.
Where did the idea for Naomi’s Village Children’s Home come from?
In the early 2000’s my wife Julie and I were sitting squarely on the bullseye of our American Dream in the suburbs of Dallas, harboring no latent desires for something different. Then suddenly a new door opened. From 2003-2007 our family took 4 trips to Kijabe, Kenya, where I volunteered as an orthopedic surgeon for 7 months in a remote hospital overlooking the Great Rift Valley. During breaks from caring for patients, we joined outreaches into surrounding impoverished communities.
The HIV epidemic had devastated one particular truck stop town in the valley below the hospital, leaving an orphan crisis behind. We encountered hundreds of destitute and parentless children growing up under brutal generational poverty. Tragic scenes were everywhere – an ailing grandmother raising 9 frail and dirty kids in a shack made of burlap sacks and cardboard, a baby left in a ravine to die, two toddlers holding hands next to the Trans-African Highway with eyes as vacant as haunted houses. What had become of their pasts? What would their futures hold? Our hearts, once sheltered in suburbia, had become dry from not having to see and accept that others lived like this. And suddenly it seemed we were constantly grieving the everyday torments of others. Disastrous circumstances swirled like vividly unjust tempests all around and through them, tearing to pieces what ought to be.
With each Kenya visit, we familiarized ourselves with individual children and their plights and began to help in tangible ways. We found it impossible to ignore such realities like we had in the past, or to summarize the struggles of the unfamiliar aphoristically. There became a joy in knowing faces and names and helping to carry burdens too big to ever leave on a child’s shoulders. Returning to Western busyness could never again narcotize the terrible bitterness that welled up inside each time we recalled their withered bodies and tragic stories. Global issues like widespread poverty, the AIDS epidemic, and Africa’s orphan crisis had sunk in deep, becoming shockingly personal to us.
The decision to step over a line and never go back, to say yes wholeheartedly to something beyond understanding…I suppose in its basest terms it can be thought of as a choice. Yet sometimes one’s heart aches so badly that to turn away would be to surrender to a fate far worse than apathy.
Yet statistics framed the orphan crisis as an “unwinnable battle”. Over 50 million children were parentless in Sub-Saharan Africa. Children’s homes, according to UNICEF statistics, were failing in their mission. Tens of thousands of poorly resourced orphanages were not demonstrably lessening the effects of this massive humanitarian disaster.
Nevertheless, we left Texas and moved to Kenya in 2008, determined to engage and do our part. There didn’t seem to be another honest way of living from that point forward.
Fortunately, with surrender came an idea, as if it had been waiting for us in the only place it could have been – the middle of the Southbound road that led from Texas to Kenya. You often don’t find out what is next until you commit yourself to action. Only then do you discover what is truly possible.
Accepting that we were never going to fully solve this crisis in our lifetimes, we embraced our vital role and took on the challenge anyway. We also had an epiphany – these children were a huge potential army that lay untapped all around us, waiting to be resourced, developed, empowered, and charged with helping the rest! They were not merely struggling kids, but a massive treasure of human wealth needing redemptive care and the example of how to live life on purpose for others.
Seeing them as the solution to their own nation’s crises was the idea; they had to grow up to be servant leaders that helped usher in a brighter tomorrow for Kenya, no matter what it took. At the outset, we could not understand how that would be possible, but knew we had to get started. Beginning with a children’s home fit for raising 100 children orphaned by abandonment, violence, and disease, we set our hearts on starting a ripple effect of lasting change through them. This first group of children needed everything necessary to succeed as leaders, but also field training to serve others.
That was and still is the dream behind Naomi’s Village Home in Kenya and its associated programs, which were borne from the necessity to act, the willingness to move forward without all the answers, and the realization that the seeds of lasting change lay dormant within Kenya’s youngest citizens.
What does your typical day look like and how do you make it productive?
At 7 a.m. I awaken to children’s voices blended with a clatter of construction noises. Our home sits on a 24-acre plot that is being transformed from a barren field into a first-rate K-12 school for 1,000 local students from the Great Rift Valley. Necessity dictates using every building and space as soon as it is available for the operation of Cornerstone Preparatory Academy. Children all around our school, including many who are not Naomi’s Village orphans, need help now. They live in hunger, without adequate schools and lacking basic healthcare. Over 380 are now being fed, educated, provided with deworming medication and medical care, taught valuable life skills, and given rich early exposure to art, music, dance, drama, and sports. Many receive regular counseling, and all are provided a daily refuge from abuse, neglect, and exploitation.
I sit in on senior planning meetings with Kenyan staff, make visits to our high school construction site, and evaluate operating procedures in our kitchen, health center, classrooms, gymnasium, and storerooms. Supervising department leaders, building teams, encouraging communication, verifying proper use of resources, and fundraising are my front burner activities. On most days my scheduled meetings are spliced together by constant electronic communications with a dozen Kenyan leaders at our children’s home, preschool, and school, which sit on separate properties about 4 miles apart. Periodically, I race down the two-lane Trans-African highway in my Toyota Land Cruiser Hardtop from the school to the children’s home, playing chicken with oncoming semi-trucks, motorcycles, donkeys, and meandering herdsmen. African Standard Time puts us 9 hours ahead of our US office team. As my workday in Kenya ends, things are just kicking off in Dallas. This reality means that working as late as midnight is common for me.
Maximum productivity requires clear communication, in multiple formats, and in the context of dialogue. Misunderstandings and a lack of buy-in are productivity killers, and both are minimized by effective communication among team members.
How do you bring ideas to life?
Taking a great new idea from the moment of conception to full realization requires vision casting to staff and givers, attention to detail, stewardship of scarce resources, trial and error, and building the right team. We value involving all stakeholders in strategic planning. It takes sweat equity to inspire others to formulate goals, help them plan strategies for carrying them out, and keep them focused on achieving results that will bring about lasting change. We want our leaders to take advantage of every opportunity to share our vision with another person who can help make our dream a reality. Finally, we emphasize and model tirelessness and perseverance in the face of relatively meager early results.
What’s one trend that excites you?
I have recently been intrigued by the tiny home building movement, which has taken tens of thousands of homeless off the streets in the US, restoring dignity and community to broken lives in the process. Boxabl has made forays into this niche by creating a 400 sq. ft. factory-built home that can be unfolded from a compact, easily shipped box within a matter of hours. 3-D concrete printers have also proven to be valuable tools that can be used to simplify the task of building small, durable, but beautiful homes for the chronically homeless. These hold implications for the practical eradication of poverty’s stifling terms in underdeveloped nations like Kenya.
What is one habit of yours that makes you more productive as an entrepreneur?
Mine and Julie’s productivity has been greatest when there is the juxtaposition of two seemingly contradictory realities – the sheer impossibility of a task we are facing, and an innate unwillingness to ever admit that something cannot be done. Just knowing there are tens of millions of orphans in Africa ought to severely dampen our enthusiasm for attempting to solve the issue. Yet hearing the staggering number paradoxically serves as fuel every time it comes up. We would rather go down swinging in a really big fight than to win a bunch of smaller “winnable” ones. There is victory enough in knowing that we gave this one incredibly important thing our all. Others will finish the vision one day. We don’t need to know when in order to do our part. So it is taking on the greatest of tasks that leads to the most productivity, especially when there is a greater purpose than materialism behind that task.
What advice would you give your younger self?
As a young man, I used to believe life should be protected, managed, lived within careful guidelines, and following structured plans. I literally lived my life planning the future instead of living the present. Now it is clear to me that life was meant to be spent fully and fearlessly. I would tell my younger self to maintain a deeply held conviction that life cannot be held onto or controlled like a substance or commodity. I would want it to know that it is literally slipping through grasping fingers with every passing moment. And the value of each singularly beautiful one will never return again to be enjoyed a second time.
Tell us something that’s true that almost nobody agrees with you on.
The world is broken through and through, and no amount of Pollyannaish hopefulness or the further advancement of humankind will ever change that empirically proven fact. Politics cannot, nor will the introduction of novel ideologies to the masses. Every human bears the genotype of a bent nature at birth, and none is able to live out a different phenotype as a result. The blame rests upon every single one of us and carries with it an expiration date. We must awaken to our need of forgiveness, acceptance, and redemption for the way we actually are. The most frustrating among us are not usually those who offend others the most, but instead those who cannot seem to acknowledge they have weaknesses and are an offense. When we awaken to who we are, we understand ourselves best as broken pilgrims in need of forgiveness, passing through a place where we don’t really belong, and on our way to a better home. We stop trying to lead, surrender to our incapability to find the way there, and begin to follow our Maker. Having spent time studying the world’s religious books and thought, I believe the Bible offers the clearest path home.
As a corollary, I believe we might as well accept bittersweetness as a familiar and warm blanket rather than a jarring burst of cold air that hits us unexpectedly. Life’s richest joys intermingle with hints of pain, like intentionally crossed fibers of an exquisite fabric. The world’s beauty and goodness tell us about a once-perfect beginning, while its tragedies offer proof of an all-encompassing fall that tainted it for us all. That striking dichotomy cannot be ignored for long, if we pay attention wholeheartedly. Yet sadly, most Western intellectuals live as practical agnostics, atheists, and secular humanists, preferring a far more complex explanation for simply understood realities. As a physician trained in the scientific method, I often feel at odds with my own profession over having a settled interpretation of the evidence all around me.
As an entrepreneur, what is the one thing you do over and over and recommend everyone else do?
I build my team through relentless and intentional communication about Naomi’s Village’s vision and the particulars I wish to see carried out in order to reach it. My team is my number one asset, so no compromises can be made in building it so that it is the best at what it does. That takes communication, in a myriad of ways, sparing no words.
What is one strategy that has helped you grow your business?
When we began Naomi’s Village, we determined that we would never depend on large monthly donors who support a “cause” such as the orphan crisis in Africa. We knew that would never be a viable long-term strategy, especially during times of economic downturn, when donors would invariably drop off. No, we had to engage thousands of people to contribute small amounts monthly to support individual children that we helped them to form a real relationship with. We wanted Naomi’s Village to be like a true village, made up of those with hearts connected to children. Yet we wanted the village members to have a reasonable financial relationship with us that did not put them at too much strain. By approaching it this way, we also raised up an army of helpers who made other tasks easier, including capital fundraising for constructing school buildings, buying buses, etc.
What is one failure you had as an entrepreneur, and how did you overcome it?
Early on, I used to make a habit of hiring inexperienced, but well-meaning friends to work for Naomi’s Village in our U.S. office. A few stayed around longer than they should have despite their poor fit. This slowed our progress and created undue stress for me and for our Board. I had to learn to interview and hire the most qualified and experienced people to run our U.S. operations, then give them the reins.
What is one business idea that you’re willing to give away to our readers?
I have long wanted to see the care of orphans and vulnerable children in impoverished communities be “franchised” or scaled up. After 5 decades of research that have established which poverty interventions and early childhood care programs are most effective and which ones bring the most value per dollar spent, someone ought to have put it all together into one model by now. Such a model would include the right materials, trainings, programs, blueprints for the necessary buildings, hardware, software, staffing, costs, everything. Funding is readily available and would be put to more effective use in addressing worldwide poverty if there was replication of what has already been proven to work.
What is the best $100 you recently spent? What and why?
We recently bought two hard shell carrying cases for our laptops. They double as lap desks, keep all our cords organized, and protect our computers from all the dust and road impact of Kenya’s rural environment.
What is one piece of software or a web service that helps you be productive?
Julie and I travel all over the US visiting donors twice a year to raise awareness and support for Naomi’s Village. We hate wasting time in traffic and not knowing where the speed traps are. The Waze app is a brilliant way to monitor the road ahead for obstacles, accidents, traffic police, and recommended detours.
What is the one book that you recommend our community should read and why?
I strongly recommend Mountains Beyond Mountains, by Pulitzer Prize winning author Tracy Kidder (New York: Random House, 2003). This nonfiction novel follows the life of Dr. Paul Farmer, a Harvard infectious diseases specialist and founder of a rural hospital in Haiti. The author attempts to keep Dr. Farmer’s pace for a year as he tirelessly cares for patients, travels to countries around the world lecturing at forums and addressing the treatment of resistant strains of tuberculosis and HIV and strategizes with his team on how to eradicate poverty and global health issues. Never have I read a book that challenged me more about the way I ought to be living my life.
What is your favorite quote?
“And once you live a good story, you get a taste for a kind of meaning in life, and you can’t go back to being normal; you can’t go back to meaningless scenes stitched together by the forgettable thread of wasted time.” – Donald Miller, A Million Miles in a Thousand Years: What I Learned While Editing My Life, Nashville, TN: Thomas Nelson, 2010.
- Children, especially those growing up in poverty, remain greatly undervalued in developing countries like Kenya. Great strides would be made towards eradicating generational poverty in these nations by dedicating more resources and efforts towards raising and empowering these children to become future change agents.
- The greatest opportunity for positive change occurs when determined people band together and accept responsibility for taking on seemingly insurmountable battles.
- Life moves on, inexorably and much faster than we’d prefer. Live on purpose for the sake of those who suffer, while you still have your shot. In that, there will be no regrets.
Exclusive Interview with The NET ZERO ENERGY Buildings Expert Anastasia Makarska: Shaping a Greener Future
Welcome to an exclusive interview with Anastasia Makarska, a renowned figure in the world of commercial real estate development. Anastasia’s resolute commitment to sustainability and her unique background in physics and engineering have revolutionized the real estate landscape, transforming spaces into sustainable and coveted marvels.
In this interview, we delve into the concept of Net Zero Energy Buildings (NZEB) and the challenges associated with building codes for NZEB. Join us as we explore the visionary force behind Anastasia’s remarkable projects and her dedication to shaping a greener future.
Anastasia, thank you for joining us today. Let’s start by discussing the concept of Net Zero Energy Buildings. Could you explain to our audience what exactly is meant by a Net Zero Energy Building (NZEB)?
Anastasia: Certainly. A Net Zero Energy Building, or NZEB, is an approach to construction that focuses on creating energy-efficient buildings that are connected to the power grid while also generating renewable energy to offset their energy consumption. The aim is to achieve a balance where the amount of renewable energy produced either on-site or nearby matches or exceeds the building’s annual energy needs, resulting in virtually no net energy consumption.
That’s fascinating. It’s clear that NZEBs hold tremendous potential in terms of sustainability. How are developers and building owners embracing this concept, and what are some innovative features we can find in NZEBs?
Anastasia: Developers and building owners are increasingly interested in constructing zero energy buildings, driven by corporate objectives and regulatory requirements. The building and design community is actively embracing this challenge and leading the way with innovative and forward-thinking projects.
NZEBs incorporate a wide range of energy-efficient strategies, from simple to highly intricate. These include maximizing the utilization of passive solar heat gain and shading, integrating high-efficiency heating and cooling systems, appliances, windows, and doors, enhancing insulation, natural ventilation, air sealing, and incorporating advanced renewable energy solutions like solar photovoltaics and geothermal energy systems.
The goal is to create buildings that regulate temperature fluctuations, minimize energy consumption, and reduce environmental impact.
It’s impressive how NZEBs combine various technologies and strategies to achieve sustainability. Now, let’s delve into building codes. What role do building codes play in the construction of NZEBs, and what codes and standards exist for this purpose?
Anastasia: Building codes play a crucial role in guiding the construction of net zero energy buildings. Currently, there are codes and standards in place to assist designers, architects, builders, and contractors in creating more energy-efficient and sustainable structures compared to previous years.
In the United States, professionals in the building industry can refer to the International Energy Conservation Code (IECC), which has been adopted in approximately 44 states and territories. Across North America, ASHRAE 90.1 provides significant guidance, and the International Green Construction Code (IgCC) serves as another valuable resource. In Canada, there are the National Energy Code of Canada (NECC) and the National Energy Code for Buildings (NECB).
That’s helpful to know. Given the increasing need for more rigorous energy and building codes, what are some of the challenges faced in developing codes specifically tailored for NZEBs?
Anastasia: The development of codes specifically tailored for NZEBs faces several challenges. As industry professionals and officials work on designing new codes to facilitate the transition to net zero energy, there is still no consensus on the structure of the code, its comprehensive scope, and ensuring that buildings achieve net zero energy status throughout their lifecycle.
To ensure buildings perform as intended, it is essential to establish post-construction reporting, analysis, and a framework for oversight and enforcement.
Current codes and standards often rely on energy proxies without a requirement for actual quantification of energy usage. There are also gaps in the inclusion of certain types of energy usage in calculations.
To achieve the goal of net zero energy buildings, methodologies need to evolve, modeling capabilities should be enhanced, and real-world outcomes must be measured.
Overcoming those challenges will be crucial for the success of NZEBs. Could you tell us about the advantages that net zero energy buildings offer to building owners, occupants, and the environment?
Anastasia: Absolutely. Net zero energy buildings provide several advantages. Buildings account for a significant portion of fossil fuel energy consumption and greenhouse gas emissions. By increasing the number of net zero energy buildings, we can reduce our dependence on fossil fuels and effectively lower carbon emissions.
Some key advantages of NZEBs include protection for building owners against future energy price hikes, enhanced occupant comfort, health, well-being, and productivity, reduction in energy consumption and associated costs, improved reliability of energy supply, increased resale value due to high demand for net zero buildings, contribution towards achieving zero energy targets, and minimized environmental impact. These advantages create value for building owners, occupants, and the planet.
Those advantages make a compelling case for embracing net zero energy buildings. As a visionary force in real estate development, how do you see the future of NZEBs and their potential impact on communities and the environment?
Anastasia: I believe the future of net zero energy buildings is incredibly promising. As awareness of the need for sustainability grows, NZEBs will become the norm rather than the exception. They have the potential to reshape communities and serve as catalysts for positive change.
Net zero energy buildings can create vibrant, sustainable communities that prioritize the well-being of both residents and businesses. By reducing energy consumption, minimizing environmental impact, and offering enhanced comfort and productivity, NZEBs have a transformative effect on the communities they serve. They not only contribute to the preservation of our planet but also provide value for investors, businesses, and communities alike.
Thank you for sharing your insights, Anastasia. Before we conclude, could you tell our audience about any upcoming projects or initiatives that you’re particularly excited about in the realm of net zero energy buildings?
Anastasia: Certainly. I’m thrilled to be working on a groundbreaking project that aims to create a net zero energy residential community. This community will embody the principles of sustainable living and showcase the potential of NZEBs on a larger scale. It will integrate cutting-edge technologies, energy-efficient systems, and sustainable materials to provide residents with an exceptional living experience while minimizing the community’s environmental footprint. I believe this project will serve as a blueprint for future developments and inspire others to embrace the vision of net zero energy living.
As we conclude this insightful interview with Anastasia Makarska, it is evident that she is a visionary force transforming the real estate industry through sustainable development. Anastasia’s dedication to creating sustainable and desirable spaces, her commitment to excellence, and her unwavering belief in the power of net zero energy buildings have positioned her as a leading authority in commercial real estate.
Through her innovative projects and expertise, Anastasia is shaping the world we live in, one groundbreaking project at a time. Her visionary approach, fueled by her unique background in physics and engineering, has redefined the boundaries of commercial real estate development and paved the way for a greener and more sustainable future.
Witness the remarkable journey of Anastasia Makarska as she continues to revolutionize the real estate landscape and leave an indelible mark on the communities she transforms into sustainable and coveted marvels.
If you would like to get in touch with Anastasia Makarska you can contact here
From a Small AC Repair Company to a Household Name in Austin TX
The Success Story of Grande Air Solutions
What makes a successful company?
Well, while there is no one secret alone that can make you a success in the business world, the story of determined employees and aspiring entrepreneurs shed light on what makes a business thrive. Grande Air Solutions was established in 2011 by young, honest entrepreneurs Isael Garcia and Petra Lugo. They are both described as honest entrepreneurs ready to take on any challenge, which is what drove them to make this company a success. You’ll be able to find Isael and Petra engaging regularly with their customers and employees. As both will tell you, honesty is the first and foremost important feature to have in a company. Customers look for honesty in an AC repair Austin team when they’re looking to spend their money on a service. Whether the customer needs a new HVAC system or AC repair, they want to make sure that they’re getting their money’s worth.
Reliable and Affordability Make a Difference
Another key aspect that can take an HVAC company from a small-sized business to a household name is reliability. It can be a distressing situation when the AC breaks down in the middle of a hot summer day. The homeowner does not want to wait for hours on end waiting for the technician to arrive at their home. An HVAC company like Grande Air Solutions that is known for reliability will always be there for their customers, especially if it’s an HVAC emergency. Along with reliability, affordable prices are other factors that can make any company a success if it’s done right. This is where Grande Air Solutions shines as well. They offer their services along with affordable prices for all customers.
Building a Solid Reputation
How do you stand out from the rest of the competition?
It can be difficult to achieve a level of uniqueness among your competitors. However, this is where this company has also succeeded when it comes to Austin heating and air services. Building a solid reputation for years has propelled Grande Air Solutions from a small AC repair company to the well-known, trusted name it is today within the Austin area. The company has been able to deliver high-quality service to its customers, which has resulted in returning customers. This is also known as customer loyalty. The business has many five-star reviews, which potential customers look for in an HVAC company. Isael and Petra envisioned a company that carries the type of professionalism and friendly service that has exceeded the expectations of many of the company’s customers. In a nutshell, the entire team of employees are the ones who have helped build a respectable reputation for Grande Air Solutions.
Trusted and Trained Technicians
A company is only as good as its members. Another reason why this HVAC company has excelled in every aspect of the business is the team. The company’s technicians are well-trained and experienced in the HVAC field. When the technician arrives to fix or install the HVAC system, the customer knows exactly what they’ll be getting. The homeowner will always get quality service because it’s the results that speak volumes. Grande Air Solutions hires technicians who are experienced in the field and properly trained. Having the proper credentials also essential for any successful HVAC company to have, such as certifications and proper licensing.
Connecting With the Community
Starting from a small, humble HVAC company, Grande Air Solutions has been able to grow significantly thanks to the help of people. As a family-owned business, the company also knows the importance of closeness in the community. The company has been able to give back as much as they’ve received from their local communities. In fact, the company strives to give much more. By collaborating with local charitable organizations, they are able to offer the basic necessities of life, much-needed monetary donations, help for nonprofit organizations, and other support. Being a household name among the people holds a responsibility to provide a role model as a reliable HVAC company in all aspects, including helping the community.
Expanding Service Areas
Although it may be difficult to expand services in the beginning as a smaller business, one of the reasons the company has been able to grow is because of its determination to expand. Now, Grande Air Solutions is proud to offer Austin heating and air services throughout more of the areas. The company has been able to offer services in Buda, Cedar Park, Georgetown, Kyle, and more, just to mention a few. All of these cities are located in Texas. Investing time and money in their employees is one reason why the company has become a household name in Austin. As the team grows, more service areas are sure to open in the future.
Offering a Wide Range of HVAC Services
Knowing about the HVAC basics is important. However, this company has been able to expand and grow because its technicians are always learning something new in the field. As technology advances, the area of HVAC also continues to improve. This can include learning about smart thermostats, the new A2L refrigerants, and the new UV light purifiers. Whatever the case may be, the company has continued its success by offering new and improved HVAC services. The wide range of alternatives gives customers the power to choose what they want for their home.
Continuing the Success Without Letup
It can be discouraging and even disheartening when the challenge of a business gets you down. However, the key is to keep on going. Just like this company has shown continuous effort to succeed, it is vital for a business to keep on going without letup. Any business is likely to face ups and downs as they continue to expand. The important thing to keep in mind is that you are doing everything for the customer. Grande Air Solutions is an excellent example of a company that has put its customers first. It is their top priority to deliver quality AC repair, installations, and other HVAC services. Rest assured that the future looks bright for the company as it holds a special place for the residents of Austin, Texas, and nearby communities.
An Inside Look at One & Only Electrical Service Inc. with CEO Moshe Sabag
With thousands of electrical problems solved and many years of experience, they’ve become a reliable and experienced choice for those in need of electrical solutions. In this interview, we’ll be speaking with Moshe Sabag, the CEO of One & Only Electrical Service Inc. We’ll explore the ins and outs of the electrical industry, the company’s commitment to quality service, and their approach to customer satisfaction. So, let’s dive into the world of electrical services with Moshe Sabag.
Can you tell us a little bit about yourself and your role in One & Only Electrical Service Inc.?
Moshe Sabag: My name is Moshe Sabag and I am the CEO of One & Only Electrical Service Inc. I have been in the electrical business for over a decade and have gained extensive experience and knowledge in the field. As the CEO, my role is to oversee the company’s operations and ensure that we provide top-notch service to our clients.
What inspired you to start One & Only Electrical Service Inc.?
Moshe Sabag: My passion for the electrical industry inspired me to start One & Only Electrical Service Inc. I saw a need for a reliable and affordable electrical contractor company in the Tri-Valley area and wanted to provide that service to the community.
What sets One & Only Electrical Service Inc. apart from other electrical contractors in the area?
Moshe Sabag: One & Only Electrical Service Inc. stands out from other electrical contractors in the area because of our commitment to providing exceptional service to our clients. We take pride in being the best local electrician for our clients. We are licensed and insured, and our electricians are highly trained and experienced. We also offer a wide range of services, including EV charging station installation, smart switches ( Lutron, Brilliant, Leviton, Noon) installation, and all house rewire.
Can you tell us more about the EV charging station installation service you offer?
Moshe Sabag: We specialize in EV charging station installation and can install a charging station for any electric vehicle, including Tesla (car charger tesla ) and BMW. We also offer a range of electrical services, including recessed light installation,led light, electrical panel upgrades, and wiring repairs. We will assess your home or business and recommend the best charging station for your needs. Our electricians will install the charging station safely and efficiently, ensuring that it is up to code and functioning properly.
What is your approach to customer service?
Moshe Sabag: At One & Only Electrical Service Inc., we prioritize customer satisfaction above all else. We offer same-day service and are available 24/7 for emergencies. Our friendly and dedicated customer service representatives are always ready to answer any questions or concerns you may have.
Can you share a success story from One & Only Electrical Service Inc.?
Moshe Sabag: We recently installed an EV charging station for a client who had just purchased a Tesla. They were thrilled with our service and professionalism, and have since recommended us to several of their friends and colleagues. It’s always rewarding to know that we’ve provided a valuable service to our clients and exceeded their expectations.
What kind of training and certifications do your electricians have?
Moshe Sabag: Our electricians are highly trained and experienced, and we make sure they are up-to-date with the latest technology and techniques in the industry. They are all licensed and insured, and have undergone extensive training and certification programs to ensure they are able to provide the highest quality service to our clients.
As a Bay Area electrician, what are some of the unique challenges you face when providing electrical services to your clients?
Moshe Sabag: “Being a Bay Area electrician, we face a range of challenges when providing electrical services to our clients. One of the biggest challenges is keeping up with the latest technological advancements in the field, as the Bay Area is known for its innovative and tech-driven culture.
What do you see as the future of the electrical industry?
Moshe Sabag: The electrical industry is constantly evolving, with new technology and advancements in renewable energy. As the demand for renewable energy sources increases, we will likely see a shift towards more sustainable and environmentally-friendly solutions. We also expect to see continued growth in the EV charging station industry, as more people switch to electric vehicles.
What are some of the biggest challenges facing the electrical industry today?
Moshe Sabag: One of the biggest challenges facing the electrical industry today is the shortage of skilled labor. As the demand for electrical services continues to grow, there is a need for more qualified electricians to meet that demand. Another challenge is keeping up with the latest technology and advancements in the industry, which requires ongoing education and training.
What advice would you give to someone looking for a reliable electrician?
Moshe Sabag: When looking for a reliable electrician, it’s important to do your research and choose a licensed and insured electrical company. Look for reviews and testimonials from previous clients, and ask for references. It’s also important to choose a company that offers a wide range of services, so that they can address all of your electrical needs.
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