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Interview with Kristi Morris, Founder of Morris Public Relations

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Kristin  (Kristi) E. Morris founded Morris Public Relations, LLC, a strategic public relations, marketing and communications firm, in 1996. Backed by more than 25 years of corporate communications experience in both for-profit and not-for-profit arenas, MPR specializes in innovative public relations, marketing and communications for a variety of industries, including: health care, pharmaceutical packaging, education, fitness, commercial real estate, manufacturing and journalism.

Morris focuses on over-the-top creativity as well as pinpoint-strategy for clients. Her professional background, prior to opening MPR, includes: senior marketing executive for a Columbus, Ohio, hospital; award-winning strategic planning operative for city-government economic development marketing; and senior advertising/PR executive for an international industrial computing and technology corporation.

She is an avid martial artist and kickboxer who holds a 4th Degree Black Belt in Taekwondo, and she is a former competitive bodybuilder. In her spare time, Morris teaches women’s and family self-defense workshops to benefit area non-profit organizations, and she thoroughly enjoys spending time with her husband, David, her daughter, Paige, and her special-needs cat, Sophie.

Where did the idea for Morris Public Relations come from?

It came from Mike Suddendorf, who was my boss at the time. I was a marketing/PR executive with a Columbus hospital, and I had just had my daughter. When maternity leave was over, I went back to work, but I missed her terribly. I’d arrive at work, go straight to my office, shut the door and cry. Every day. One day Mike knocked on the door and asked if he could come in. He was so kind – and incredibly forward thinking. “Why don’t you start your own business?” he asked.

What? I didn’t know anything about running a company of my own. “Get yourself some good mentors and do it. You’ll learn.” He was so confident.

It sounded daunting, far-fetched, hard. But being away from my baby was even harder.

Mike let me give seven months notice so I could build a client base, work from home two days a week as long as I kept my beeper on me at all times (remember those?), then signed my first client contract. This was unheard of then. He was one of the best bosses and mentors I ever had.

I opened Morris Public Relations on July 8, 1996, and I’ve never looked back. As business grew, I still got to watch my daughter’s first giggle, first steps, first runny nose, first day of school … so many firsts that are priceless.

What does your typical day look like and how do you make it productive?

My morning prior to work begins with reading my Bible and doing a quick puzzle. The workday always begins with checking emails and messages. As a communicator, it’s imperative to stay connected with our clients in the way they most prefer and to respond in a timely manner. They trust us to do that.

Productivity, for me, starts with a prioritized to-do list. Because we serve multiple clients who also have multiple projects at any given time, we prioritize each client’s projects by due dates, deliverables and the amount of time needed to complete the efforts. Organization is critical to productivity.

How do you bring ideas to life?

It depends on the clients and their needs. For some, that might be a discovery session with their team members to assess goals, successes and challenges. For others it might be brainstorming while throwing axes (actually quite effective – and fun!). Still for others, it might be what we call a “Grab & Gab” – a relaxed-atmosphere focus group that’s inviting for everyone to participate while enjoying healthful appetizers and snacks.

What’s one trend that excites you?

The “over and above” experience. For example, remember when we made reservations or used call-ahead seating before the pandemic? That all ended with the shutdowns, so restaurants had to find a way to stay afloat. They would text patrons when a socially distanced table was available or when food was ready to be delivered to their car. So convenient! When the shutdowns ended, people had come to expect that over-and-above experience in all areas – restaurants, shopping, healthcare, pharmacies, you name it.

I like that. I like the idea that customers expect more and expect personalization. That’s how it should be. It pushes all of us to be better.

What is one habit of yours that makes you more productive as an entrepreneur?

I can choose only one? For me it’s a combination of habits that work well, so if I string them all together in one sentence, will that count as one? Here we go: I pray every morning and throughout the day – God is my CEO and has been since Day 1; I work out at least 4-5 days a week, setting aside a specific time of day just like I would for meetings, so that I get the exercise I need to keep me focused and fit; I do regular calls with a dear friend, Mary, who is extraordinarily wise and wickedly funny – nothing like a good belly laugh while getting great counsel and opinions; I make lists and keep a calendar that allows for blocks of in-office time to get work done (everything is color-coded for easy reference); and finally, coffee – give me all the coffee!

What advice would you give your younger self?

Oooo, good question. I would start with the definitions of “no” and “yes.” When someone says no to an idea, it doesn’t mean it’s a bad one – keep going until that no becomes a yes if you want it badly enough. Conversely, “no” can be a full sentence; it should be used when someone is trying to take advantage of you, your skills or your expertise.

“Yes” can be scary and exhilarating – sometimes we have to say yes to things out of our comfort zone so we can stretch, grow and put some new experiences in our quiver of talents.

Tell us something that’s true that almost nobody agrees with you on.

Calendly! Oh, how arrogant it is. It so easily masquerades as a convenience, but for whom? “Here’s my calendar … see when I can fit you in.” It’s the scheduling version of a humble brag. What happened to a bit of graciousness and asking others what dates and times might be convenient for them? It’s really about putting others first – especially if we’re seeking their business and time.

As an entrepreneur, what is the one thing you do over and over and recommend everyone else do?

Okay, I need multiple answers (are you rolling your eyes yet?). Prayer is number 1: take it to God and get His take on things. Number 2: do everything with honor and integrity. Your word is everything in this business. People need to be able to trust and count on you. Number 3: breathing – combat breathing, to be specific. First responders use it to bring calm and clarity in high-intensity situations. Breathe in deeply and slowing for four seconds, then release that breath slowly. Repeat until you feel calmness settle over you. Nothing like lungs full of air and a brain full of peace and clarity.

What is one strategy that has helped you grow your business?

Rising above the white noise. Columbus is fortunate to have an insane amount of crazy-talented PR/marketing professionals, all of whom pride themselves on what they can do for clients – and they can do a lot. I’ve never seen a city with so much brilliance and talent. So for us, we had to pinpoint our parity-plus and deploy it consistently and continuously for all clients. What can we do that others can’t or don’t have time for? How can we deliver the best possible experience and results for our clients – and then some? Once we zeroed in on that, word of mouth was pretty swift.

What is one failure you had as an entrepreneur, and how did you overcome it?

When I first started Morris PR, I was hesitant to hold my ground on requested contract changes and deposit/billing due-date practices. I worried that if I didn’t change certain terms to meet client-asks or if I didn’t waive deposit fees/late fees that I would lose account opportunities.

I was wrong, and I quickly learned that that’s an easy way to get burned.

How did I overcome it? Using the power of the word “no” and the services of wonderful legal minds.

What is one business idea that you’re willing to give away to our readers?

It would be so nice if someone would invent a way to get the last bit of the shampoo or lotion out of pump-bottles without having to remove the pump and pound the bottle on the shower door or counter. Any takers?

What is the best $100 you recently spent? What and why?

I bought all the ingredients for a made-from-scratch birthday lunch for my dad, who just turned 88. I absolutely love to cook, so making everything from scratch was a blast. I made an entire feast.

What is one piece of software or a web service that helps you be productive?

Webroot, Malwarebytes and CCleaner. All necessary in this day and age. That and an excellent IT person (an actual human).

What is the one book that you recommend our community should read and why?

The Constitution & The Declaration of Independence by the Founding Fathers and Paul B. Skousen.

Skousen breaks it down brilliantly. Reading both documents, especially together, is an eye-opener – I hadn’t done it in years. Our founding fathers lay out their grievances and the human- and civil-rights violations committed by the king of Great Britain, step by step, point by point.

When someone casually throws out what he or she believes is right or wrong, constitutional or unconstitutional – it’s helpful to know exactly what the documents actually say and why they were necessary. They’re beautiful and they cemented the sovereignty of the United States.

What is your favorite quote?

“Whether you think you can or think you can’t, you’re right.” – Henry Ford

Key Learnings:

  • Faith and family first, do hard things that scare you and push for success.
  • Take care of your physical health so that you can focus on priorities and stay vigilantly organized.
  • Add fun and laughter to brainstorming sessions – do something different to get new results (hence the ax-throwing).
  • Over-and-above service makes us better entrepreneurs – and better humans.
  • Find your company’s parity-plus, then deploy it consistently and continuously.
Originally published on IdeaMensch.

Interviews

Interview with Sara Sheehan, Founder of Sara Sheehan Consulting

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Interview with Sara Sheehan, Founder of Sara Sheehan Consulting

Sara Sheehan, PCC, is a consultant and Executive Coach who works with C-Level executive leaders in designing organizations, developing business strategies, managing change, optimizing talent and leadership development, and solving complex human performance problems. Through executive coaching, Sara helps leaders sprint their way up the corporate ladder and increase their performance.

During Sara’s 25+ years in business, she has worked with leaders, teams, and organizations in Fortune 100 companies and individuals. Sara specializes in change management, talent and leadership development, executive coaching, and organization design. As a collaborative, results-orientated coach, Sara provides support and practical feedback to help clients effectively navigate change and address business challenges. She also integrates coaching techniques, methods, and approaches to help her clients develop change capabilities and learn to apply them right away. With a servant leadership mindset, she supports her clients in building new skills and customizes frameworks to her client’s project needs. Sara works with clients based on her network, referrals, and appointment.

Sara has been featured both nationally and internationally on podcasts as an expert on topics of change management, talent and leadership development, executive coaching, and organization design.

Where did the idea for your career come from?

The idea for Sara Sheehan Consulting is based on almost 30 years in management consulting and executive coaching. Through business consulting, I help businesses through complex business transformations from a human capital perspective. Through executive coaching, I help busy executives sprint their way up the corporate ladder by setting goals, increasing their performance, resolving conflict, and setting up an advisory team so they are even more successful in their current role or their next one if they are in transition.

What does your typical day look like and how do you make it productive?

It’s a combination of time blocking for specific purposes like business development, market research conversations, reaching out to ideal clients or close contacts that can refer me to ideal clients, scheduled current client meetings, a wide variety of marketing activities, and time for things that feed me like exercise, cooking, or other interests like spending time with friends and family. I am innately extremely productive so when I am at my best I am in a positive flow.

How do you bring ideas to life?

I have a lot of creative ideas so bringing them to life is not a chore. Typically, writing is the first step to bringing new ideas to life, then it may spread across my marketing mix into videos, presentations, new offerings, or marketing research conversations to test market viability. Once an idea has filtered through these touchpoints, I am able to put more structure around it. Two ideas that I am formalizing right now: a paid membership community on Mighty Networks called The Center for Change Leadership and a chapter in a collaborative book.

What’s one trend that excites you?

I love progression and innovation in technology that helps us be more productive at the least possible cost. To provide a little more context, I love the current trend in software that allows users to get started on a web platform at a low cost and you can increase your plan as you need to if the services fit your needs. These pay-as-you-go plans and the ability to play with new tools are fantastic. Specifically, I have a project team that uses Monday.com and it serves as a tremendous productivity hack.

What is one habit of yours that makes you more productive as an entrepreneur?

I know that I am not supposed to do everything, nor should I if I want to scale a successful business. To this end, I am working with the best expert vendors that are aligned with me to amplify my business and my message.

What advice would you give your younger self?

The advice I would give my younger self is that it’s ok to start thinking about how you want to use your craft as an entrepreneur. I’d express to younger me that thinking about offerings and solutions that can be commercialized is going to benefit you. You can start planning now, frame it up, and test your assumptions in market research conversations. You may find that it manifests differently than you expect and that it’s important to be open to the gifts it brings.

Tell us something that’s true that almost nobody agrees with you on.

One of the offerings I have done a lot of market research conversations on is my Mastering Change Management Course. The course can be delivered live via Zoom to a cohort or through self-study via Kajabi. I have had no opposition to the course to date, and I have also not found the right pilot group yet. Based on the conversations I have had, the right pilot group is out there! I understand that this is such a different way to deliver consulting work that people may not be open to it just yet. People that disagree with my approach are more likely to engage a consultant based on the project timeline, although this option will require more time with the client and be more costly. The differentiator for the course is that I am seeking qualified education provider status with the Association of Change Management Professionals so that anyone that takes the course could apply the credits toward the Certified Change Management Professional (CCMP) exam or credential renewals.

As an entrepreneur, what is the one thing you do over and over and recommend everyone else do?

The one thing I would do time and time again would be market research conversations on programs, solutions, and offerings. This is the best way to validate that a new offering is viable in the market, and it provides opportunities to uncover ideal clients or get referred to your ideal clients.

What is one strategy that has helped you grow your business?

One strategy that has helped me grow my business significantly has been increasing my visibility through engaging a professional marketing agency and a publicist. I was already active on LinkedIn through posting, writing, and videos weekly, however, engaging a marketing agency to support me has allowed me to get strategic in planning on a quarterly basis, as well as executing a broader plan. They also created my branding and collaborated on my website design so everything I produce visually supports my message and purpose. Engaging a publicist that I am aligned with has magically connected me with the right opportunities for increased visibility. Both my marketing team and my publicist are trusted advisors and I am looking forward to seeing how these advisors will continue to grow my business.

What is one failure you had as an entrepreneur, and how did you overcome it?

It took me longer to attract my ideal client than I’d hoped since I spent so many years working for other firms. It’s not surprising or unexpected, it’s just a fact that it takes time to be known for your expertise. Additionally, I should have engaged a marketing agency and publicist sooner than I did on both fronts. To be honest, it took a little bit of time to come into contact with the right people to work with. I also think the patience and time allowed me to work on my own mindset which is invaluable.

What is one business idea that you’re willing to give away to our readers?

When I see questions like this one I immediately think of Peanuts, Lucy, and Charlie Brown at an advice booth with a sign that reads “Advice 5 Cents” with a dixie cup next to it. What’s the quickest way to start a business that can serve a wide customer base? Marketing and business development are two things that every entrepreneur needs to focus on to scale. If you can fit in that space and speak directly to the pain points of a differentiated ideal client, things should manifest fairly quickly.

What is the best $100 you recently spent? What and why?

Definitely reconnecting with friends, family, and clients over a shared meal. You can’t replace being in person and truly connecting with others following such an isolating two-year period.

What is one piece of software or a web service that helps you be productive?

The top three online tools and resources that I am currently using to grow my business are Google Workspace, Slack, QBO, and Quickbooks Online. All three tools make work easy, support me in what I am doing, streamline all of my efforts, and keep me focused on what’s most important.

What is the one book that you recommend our community should read and why?

Building a Story Brand by Donald Miller: I believe the Story Brand is absolutely essential for entrepreneurs to incorporate as they build their business.

What is your favorite quote?

I have so many favorite quotes! Here’s one that is on my mind and heart right now: “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” Jack Welch

Key Learnings:

  • If you want to grow and/or scale your business, it’s important to know that you can’t do everything alone
  • Working with the best expert vendors that are aligned with you and your business will amplify your business and message
  • Strategic partner progression and the right innovation in technology can help entrepreneurs and businesses be more productive at the least possible cost
Originally published on IdeaMensch.
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Interview with Blake Kohler, CEO of Pulse For Good

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Interview with Blake Kohler, CEO of Pulse For Good

Blake is passionate about, well, everything! As the CEO of Pulse For Good, he uses that passion to help nonprofits worldwide gather feedback from vulnerable individuals more effectively. With his background in technology, Blake is helping to bring business-class survey tooling to organizations ran on shoe-string budgets.

As someone who likes to talk, he knows how hard it can be to listen, and along with the Pulse For Good team, he’s working towards building a more empathetic future.

Where did the idea for Pulse For Good come from?

Pulse For Good emerged from an early pilot of a partnership with the city of Seattle. The various city offices were trying to figure out how best to facilitate gathering feedback from the youth homeless population in Seattle, and our early solution, which was designed to gather employee feedback, was suggested. We quickly found that traditional survey methods left a lot to be desired when gathering feedback from vulnerable populations and set out to build something that better fits the unique concerns of serving vulnerable groups.

What does your typical day look like and how do you make it productive?

As a small startup, our typical days are full of adventure. Some days are dedicated to sales, other days we spend doing support, some days we are working on marketing, and other days we’re trying to improve our operations.

We find that using an agile model works well for our team. We utilize Kanban boards and team standups to keep track of everything from development tasks to customer onboarding.

How do you bring ideas to life?

As a team, we tend to be very visual-focused, so often, our ideas begin to emerge onto whiteboards before they become something a little more tangible.

Once they’ve been thoroughly debated and diagramed on a whiteboard, they make it onto one of our tasks on our kanban boards.

What’s one trend that excites you?

Our team is excited about the combination of technology and social impact. More groups are looking to do good in the world instead of maximizing profit. It is fantastic to see people use their time and talents to help those around them.

What is one habit of yours that makes you more productive as an entrepreneur?

One of our core values is a default to action, which has proven time and time again to be the primary driver of our productivity. Too often, we spend hours debating something, and nothing gets done. By defaulting to act, we might at times cause some headaches, but those headaches are often quickly fixed, and the value we gain from the constant action greatly diminishes any headaches we’ve created.

What advice would you give your younger self?

Spend less time worrying about what others think of you and more time worrying about how you think of others.

Tell us something that’s true that almost nobody agrees with you on.

Pain can be good for you. It’s a form of feedback, and the more you experience it, the more opportunities you have to make a change.

As an entrepreneur, what is the one thing you do over and over and recommend everyone else do?

We’ve had tremendous success posting on Linkedin. We try and do it every day, and it’s been an incredibly valuable part of our growth.

What is one strategy that has helped you grow your business?

Very early on, we developed an advisory board of industry experts. This helped us gain a considerable amount of credibility and allowed us to develop tools, relationships, and techniques far beyond our abilities as just a founding team.

What is one failure you had as an entrepreneur, and how did you overcome it?

One failure we had coming out of the pandemic was a communication breakdown amongst our founding team. Previously, we had conducted in-person meetings, but with the world changing, we switched to a more remote first attitude. Over time, our perceptions and goals changed without getting together.

We had to have some serious heart-to-heart conversations and institute more formality in our processes to help bridge the gaps that this lack of communication caused us.

What is one business idea that you’re willing to give away to our readers?

We’ve always thought there would be an opportunity for a crowd-sourced travel agency. We believe you could utilize people’s passion for planning vacations and natural competitiveness to offer tailored vacation plans to the masses without the expense of full-time travel agents.

What is the best $100 you recently spent? What and why?

We recently conducted a series of case studies with our customers, and we paid each person who participated $100. These case studies are invaluable to us, and it is one thing for us to share how our system can help an organization. It’s entirely different for a peer of those organizations to share how we help. Case studies are worth their weight in gold.

What is one piece of software or a web service that helps you be productive?

Slack – we use it for all of our communication, and as a remote team, it helps us all stay connected and on the same page.

What is the one book that you recommend our community should read and why?

The Outward Mindset – changing the way we think and feel about others helps all aspects of your life

What is your favorite quote?

“Listening is the first act of love.” – Paul Tilch

Key Learnings:

  • Defaulting towards action drives productivity
  • Pain can be good for you
  • The best $100 spent is the one that makes your next $1000
Originally published on IdeaMensch.
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Interview with Dayana Doncheva, Founder of EcardForest Group Ecards

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Interview with Dayana Doncheva, Founder of EcardForest Group Ecards

Dayana Doncheva is the founder of EcardForest Group Ecards – a company for greeting cards that can be signed by many people online and sent digitally. Their ecard collection includes all key occasions and features birthday, farewell, baby, wedding and many more cards. EcardForest is highly invested in environmental protection and engages in tree planting around the world.

Where did the idea for EcardForest come from?

EcardForest was inspired by a personal use case. I was about to organize a leaving card for my colleague in early 2021 and looked for options online that would allow group signing so that the full team can share their goodbye wishes. I didn’t like the available options and realized that this could be a business idea. After doing my research and checking the competitors, I embraced my entrepreneurial spirit and thought I can give it a go.

What does your typical day look like and how do you make it productive?

There is not a typical-day concept for us yet. We are growing fast and our routine changes very quickly, allowing us to navigate between new feature integrations, the creation and release of new greeting card designs, as well as support tasks. Of course, every team member has devoted tasks, but we work in an agile setup and adapt quickly based on the priorities.

How do you bring ideas to life?

The process is quite funny actually. We dare to dream and think out of the box. Most of our ideas come to life as funny suggestions. If some of those suggestions still keep us wondering a couple of days later, we put them to a sense-check and see what comes out. We do proper research and talk to a couple of external people to verify the idea before putting it into our backlog.

As a next step, we deep dive into the execution. Once we launch a new feature on EcardForest.com we make sure to monitor it closely. Is everything fine? Does it work as expected? Does it generate added value for our consumers and us? If not, we remove it.

What’s one trend that excites you?

Hybrid working. Naturally, that drives our business since our online greeting cards experience higher demand when people around the globe work in a hybrid setup.

Hybrid working is an interesting trend to us in general too. We experienced first-hand how easy working in a global model could be. Our team is spread around Europe and when needed we involve freelancers from around the world, which allows us to work with the best talents no matter the location.

What is one habit of yours that makes you more productive as an entrepreneur?

People often tell me that I appear to be very well organized. In fact, I am not, and I enjoy the creative mess to the fullest. It nurtures my imagination. It’s contra intuitive but working in a messy environment has proven to help me become more productive in the long run.

If I need to focus on a bigger analytical task though, I try to get a fresh mind by going on a short walk before I start. That helps a great deal.

What advice would you give your younger self?

Be braver! Today, I love to challenge myself, even though I know that some things won’t work out. I take it as a learning and grow from there. But a couple of years ago I was still quite hesitant and tended to lean towards safe bets.

Looking back, I am not sure when I changed to become braver, but I can’t help but wonder where I would have been today if I would have done it earlier.

Tell us something that’s true that almost nobody agrees with you on.

There is always more to learn. The schedule of an entrepreneur is usually terribly busy and that’s no different in the corporate world. Often times people feel quite comfortable after completing a task or a project and turning a new page to handle the next one. I see great value in reviewing decisions and processes based on new learnings. In my mind, the “good enough” solution can always become a better one, powered up by new learnings.

As an entrepreneur, what is the one thing you do over and over and recommend everyone else do?

Do research. I trust in data and have learned to appreciate its value a lot. Doing your research not only saves a lot of potentially unnecessary work but also helps you focus on what’s important.

What is one strategy that has helped you grow your business?

Investing in advertising has certainly helped us grow EcardForest. We make sure to capture the available demand as much as possible.

When starting a business, thinking about advertising costs might be scary but advertising is usually what kickstarts your business, once the product is ready. Being brave, spending some money but also monitoring the success closely can go a long way.

What is one failure you had as an entrepreneur, and how did you overcome it?

Before starting EcardForest I was working on another startup. It was focused on financial investment data and most importantly it was a B2B product. That turned out to be incredibly hard to market and required a lot of sales and support efforts. Soon afterward I discovered that the idea was not worth the effort, and it was not going to work out as expected.

I learned two valuable lessons: First, bringing a B2C product to life is easier. Second, holding on to an unsuccessful business idea for too long doesn’t bring you anywhere.

What is one business idea that you’re willing to give away to our readers?

Circular economy products. I am a big fan of renting and reselling and it’s great for the environment. This is applicable to so many product types – from tools to equipment, mobility, etc. Just find a new niche.

What is the best $100 you recently spent? What and why?

As part of our sustainability efforts, we donate some of our revenue to tree planting organizations around the globe. Just recently we onboarded a new partner – Ecologi that allows us to not only plant trees but also offset carbon emissions by contributing to additional projects like wind power development.

What is one piece of software or a web service that helps you be productive?

We use Github for our backlog and task management. The project section is a perfect solution for agile teams like ours and keeps us focused on important and urgent tasks. It certainly increases our productivity, and I can’t recommend that enough.

What is the one book that you recommend our community should read and why?

Refactoring UI by Adam Wathan and Steve Schoger is a great resource for any digital business or any website for that matter. It provides an understanding and best practices of website design, UI, colors, fonts, visual hierarchies, etc.

What is your favorite quote?

A single tree doesn’t make a forest. I just came up with that one, but the key message is that even the best entrepreneur or the most knowledgeable person can only go so far on their own. Building a strong team around you is what will bring you further.

Key Learnings:

  • First, do your research before you invest too much time and resources in an idea
  • Be open to exploring and learning more
  • Invest in bringing a strong team together to drive your idea further
Originally published on IdeaMensch.
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